We ensure your financial and personal information is protected with advanced security measures and robust encryption.
From the moment you start using Fingo, we are committed to providing you with a secure banking experience.
Join us and experience banking that is as safe as it is convenient.
Fingo is regulated by the Central Bank of Kenya (CBK), ensuring our operations meet strict financial and ethical standards. Your funds are securely held with Ecobank, a Tier 1 CBK-regulated entity, providing you with top-tier security and transparency
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Fingo operates under the regulation of the Capital Markets Authority (CMA), thanks to our affiliation with Sanlam. This oversight ensures our operations adhere to stringent financial and ethical standards, guaranteeing the security and transparency of your investments, including our Interest Earnings Savings and transactions.
Fingo complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that all card transactions are processed securely. We maintain a robust infrastructure to protect your card information from fraud and breaches.
Fingo adheres to the General Data Protection Regulation (GDPR), ensuring that your personal data is processed lawfully, transparently, and securely. We prioritize your privacy and safeguard your information with the highest standards
As a registered Data Processor under the Kenya Data Protection Act, Fingo is committed to protecting your personal data. We follow strict protocols to ensure your data is handled responsibly and securely.
Security Features
We prioritize your security with a robust KYC process. Our verification uses a photo of your document(s) and a liveness check (selfie) to verify you. After you upload your document(s) we do a series of checks to ensure you are eligible to open a Fingo account.
Security concerns can arise at any time, and our dedicated support team is available 24/7 to assist you. Whether you need help with a security issue or have questions about your account, we’re here to help you every step of the way.
We offer biometric authentication to ensure only you can access your account. Alongside our secure PIN system, these advanced security features, combined with our robust encryption and fraud detection systems, help keep your personal and financial information safe.
Receive instant notifications every time a transaction is made. Keeping you informed at all times
Block or freeze your card instantly to halt all transactions and protect your account
To protect your account, only one device can be logged in at a time. When you switch devices, the previous session is automatically logged out. This prevents unauthorized access and keeps your data secure. You'll be notified of any new logins, ensuring you’re always in control. Your security is our top priority.
We prioritize your security with a robust KYC process. Our verification uses a photo of your document(s) and a liveness check (selfie) to verify you. After you upload your document(s) we do a series of checks to ensure you are eligible to open a Fingo account.
Security concerns can arise at any time, and our dedicated support team is available 24/7 to assist you. Whether you need help with a security issue or have questions about your account, we’re here to help you every step of the way.
We offer biometric authentication to ensure only you can access your account. Alongside our secure PIN system, these advanced security features, combined with our robust encryption and fraud detection systems, help keep your personal and financial information safe.
Receive instant notifications every time a transaction is made. Keeping you informed at all times
Block or freeze your card instantly to halt all transactions and protect your account
To protect your account, only one device can be logged in at a time. When you switch devices, the previous session is automatically logged out. This prevents unauthorized access and keeps your data secure. You'll be notified of any new logins, ensuring you’re always in control. Your security is our top priority.
We prioritize your security with a robust KYC process. Our verification uses a photo of your document(s) and a liveness check (selfie) to verify you. After you upload your document(s) we do a series of checks to ensure you are eligible to open a Fingo account.
Security concerns can arise at any time, and our dedicated support team is available 24/7 to assist you. Whether you need help with a security issue or have questions about your account, we’re here to help you every step of the way.
We offer biometric authentication to ensure only you can access your account. Alongside our secure PIN system, these advanced security features, combined with our robust encryption and fraud detection systems, help keep your personal and financial information safe.
Receive instant notifications every time a transaction is made. Keeping you informed at all times
Block or freeze your card instantly to halt all transactions and protect your account
To protect your account, only one device can be logged in at a time. When you switch devices, the previous session is automatically logged out. This prevents unauthorized access and keeps your data secure. You'll be notified of any new logins, ensuring you’re always in control. Your security is our top priority.
We prioritize your security with a robust KYC process. Our verification uses a photo of your document(s) and a liveness check (selfie) to verify you. After you upload your document(s) we do a series of checks to ensure you are eligible to open a Fingo account.
Security concerns can arise at any time, and our dedicated support team is available 24/7 to assist you. Whether you need help with a security issue or have questions about your account, we’re here to help you every step of the way.
We offer biometric authentication to ensure only you can access your account. Alongside our secure PIN system, these advanced security features, combined with our robust encryption and fraud detection systems, help keep your personal and financial information safe.
Receive instant notifications every time a transaction is made. Keeping you informed at all times
Block or freeze your card instantly to halt all transactions and protect your account
To protect your account, only one device can be logged in at a time. When you switch devices, the previous session is automatically logged out. This prevents unauthorized access and keeps your data secure. You'll be notified of any new logins, ensuring you’re always in control. Your security is our top priority.
Fraud Prevention
Fraudsters may try to trick you by pretending to be from Fingo, claiming your money is at risk and pressuring you to transfer it to a 'safe account.' Remember, we’ll never call you out of the blue or ask you to move your money. If you receive a suspicious call, hang up and contact us directly through our official channels.
Your security is paramount. Stay cautious and protect your money.
Fraudsters often use phishing tactics to steal your information by sending suspicious links via email or text. Never accept or click on links from unknown or untrusted sources. Always verify the source before taking any action and ensure you are using the official Fingo app. By staying vigilant and cautious, you can protect your personal and financial information from scams.
Important tips to remember include: never share your PIN, password, or OTP with anyone, including those claiming to be from Fingo. If you're unsure about a communication, verify it through our app or website before responding. Trust your instincts and stay safe.
Your account and funds are held with Ecobank, a Tier 1 CBK-regulated entity with the highest security levels against fraud. Please also ensure that you do not share your PIN and that you protect your funds by setting up the security features available on the App.
You can contact us through our help chat in the Fingo app or emailing us to support@fingo.holdings and we will be able to close your account from there.
Please be prepared to provide some account information to verify your identity.
Click on the card icon on the homepage
Select ‘Freeze’In the pop-up,
click on ‘Freeze card’
All activities on that card will be automatically suspended
Fingo uses a fully digital verification process to create your account. Our verification uses a photo of your document(s) and a liveness check (selfie) to verify you. After you upload your document(s) we do a series of checks to ensure you are eligible to open a Fingo account. The first check we do is with the IPRS, the Kenyan government's database that holds all ID, Passport and Foreign ID information.
We use this check to verify that your document, name, and DOB are valid and recognized by the Kenyan government. The next check that we do is on the sanctions and PEP list check. We check your name against the CIA, FBI, Interpol, UN and other local and internationally recognized lists to ensure there are no sanctions linked to you. Due to Central Bank of Kenya regulations, any person on these lists is disallowed from opening an account, unless given special permission. The final check that we do is a liveness check. This check is in the form of a selfie video and checks for 2 things. The first part of the check is making sure your face matches the documents provided. The second part is to ensure you are alive and someone else is not trying to open an account on your behalf.
Fingo Africa is a CBK regulated Product powered by Ecobank
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